Where’s My e-Book?

Upon placing your order, you should have been directed to click on the appropriate link on the “Successful Payment” page after having made payment.  That link would have taken you to the download page.  Because some customers miss that link at times, you should be receiving an email from Cherie to the email address that is associated with your PayPal account.  Please allow up to 24 hours to receive this email.

Here are possible, common issues and solutions:

The email address associated with your PayPal account may not be your current email address.  If this is the case, then you’ll need to log into your PayPal account and locate the email address you have on file there and then check that email address for your download information.

– The email containing your download information may have ended up in your SPAM/BULK folder.  If within24 hours you do not see an email that says, “Thank you for purchasing Bradelocz!”, then you may need to check your spam folder.  This is especially the case if you use Yahoo! (or Ymail) or Hotmail, as they tend to filter emails from certain email addresses right to the spam folder.

I Thought I Was Receiving a Physical, Printed Book Shipped To My Home

As indicated on my main webpage, Bradelocz is NOT a physical book, it is a downloadable e-book that you download to your computer.  You have the option of printing it if you choose.

I’m Having Technical Problems

If you are experiencing technical issues with downloading your purchase, please send an email to cherie (@) bradelocz.com (without spaces and parentheses) with a detailed explanation of the problem and/or the error message you are receiving.